FILE, CONTINUE OR TRACK MY CLAIM
Date of Incident
Note: Once submitted, this date cannot be changed.
We've made it fast and easy to start your claim. Login with your My T-Mobile username and password for secure access.
Login with T-Mobile ID
No, thanks. Continue.
Are you currently residing in Puerto Rico?
If not, please call us at 1-877-281-9767 to submit your claim.
Details about your damaged or lost device. What's the make, model, and serial number of the device you're claiming? What happened to it? When did it occur?
Your personal info. Have your myT-Mobile.com user ID and password handy, or use the last 4 digits of your social security. You'll also be asked for contact info of the primary account holder and claimant.
Your Applicable deductible. The service fee or deductible rate applicable to your claim will depend on your device and protection program selected.
Your Replacement device details. Once your claim is approved, visit a T-Mobile store to pick up your replacement. To locate your nearest T-Mobile store, click here.
Use Apple's iCloud service to locate or lock your device. Keep your information safe and secure. >>
Lost your phone? Try some simple steps, like showing the location or making it ring, to help you secure it. >>
Use "Find my device" to locate, lock or erase it via your Microsoft account. >>