FILE, CONTINUE OR TRACK MY CLAIM



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We've made it fast and easy to start your claim. Login with your My T-Mobile username and password for secure access.

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Before You Start Your Claim

Make sure you have...

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Details about your damaged or lost device.
What's the make, model, and serial number of the device you're claiming? What happened to it? When did it occur?

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Your personal info.
Have your myT-Mobile.com user ID and password handy, or use the last 4 digits of your social security. You'll also be asked for contact info of the primary account holder and claimant.

Once your claim is approved don't forget...

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Your Applicable deductible.
The service fee or deductible rate applicable to your claim will depend on your device and protection program selected.

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Your Replacement device details.
Once your claim is approved, visit a T-Mobile store to pick up your replacement. To locate your nearest T-Mobile store, click here.

Try to find your lost device...

Find My iPhone or Apple Device

Use Apple's iCloud service to locate or lock your device. Keep your information safe and secure. >>

Find Your Android Phone or Device

Lost your phone? Try some simple steps, like showing the location or making it ring, to help you secure it. >>

Find Your Windows Phone or Tablet

Use "Find my device" to locate, lock or erase it via your Microsoft account. >>