Every day, people just like you depend on us
to keep them connected to the loved ones, friends and mobile
activities that matter most to them. We understand how important
this is to you and we're committed to delivering exceptional
customer service every step of the way. But don't take our
word for it!
Take a peek at what some of our Assurant
Solutions Mobile Services customers have to say:
"The process of obtaining information to get the
device was quick and easy, thanks to the friendly reps who are
willing to work with customers. I would recommend the service to
every person I know."
"I simply called in and was helped immediately.
Then when I went into the store, I was taken care of with no
"The claim form was fast and easy to fill out. I
received a response almost immediately after it was filed. My cell
phone is my only phone, so I was pleased with the quick response
and fast delivery."
"The rep I spoke to was professional, friendly
and fast. I wish more customer services could be like what she
"Assurant is the best I've ever had; they're
efficient and that's exactly what you need in this kind of
-Jonathan, New York
"Customer service was excellent: the
representative understood the urgency of the situation and resolved
the issue right away...great job!"
"Initially I dragged my feet, thinking the
process would be challenging, but with one call my issues were
addressed. My claim was filed and processed and two days later I
had the replacement."
"The service was quick and stress-free."
"Exceptional customer service was provided to me
on the phone. I was stressed because my new phone had been stolen,
but his assistance made me feel at ease. I had my replacement
within 48 hours."
-Niall, New York
"It was quick and easy. All my problems were
solved and I was able to get my cell phone the next business
"I had the misfortune of losing my brand new
device, but they sent me a new one without hassle."
-Meriam, New Jersey
"The customer service is excellent: they are
knowledgeable and offer solutions quickly."
"The service was easy to use; the customer
service people were friendly and informative; the replacement phone
was the same as the one I broke and it was received as quickly as
"Assurant is the fastest service company
"Easy-to-complete claim form, excellent customer
service follow up, and rapid phone shipment!"
"I have had to use the service several times for
my grandchildren's phones. The service is consistently excellent.
It is obvious you value customers and the service you provide.
"It made my day when I received my replacement
the next morning. Thank you very much for meeting my needs. Keep up
the great job."
-Donna, New York
"I got my device with fast and easy shipping and
it works perfectly."
"The replacement came quickly and was just
perfect. I couldn't ask for better service. "
-Samed, New York
"The service was so efficient. I could not
believe my replacement phone was delivered within hours of my phone
call to report my problem. My daughter joked that they must have
had a store around the corner. "
"This was my first time using the service and
it's everything I expected. The delivery of the device was timely;
the process was easy. Best of all, the associates were
knowledgeable and friendly."
"Everything was handled quickly. I was on the
phone with the representative for less than 5 minutes! My
replacement device was overnighted, so I was never without a phone!
"When my phone was stolen, I called and made my
claim. Less than 24 hours later I had my replacement phone in my
hand. You can't get better than that! Thanks!"
"My new device was sent out overnight. I was
ecstatic, considering my daughter lost her phone. The replacement
was part of her Christmas gift and she had it on Christmas Day! I'm
a happy customer."
"I received what was promised to me when I was
offered the coverage. The response was immediate and reassuring.
I'm grateful to have an insurer like Assurant, especially with so
many dishonest people out there. Thank you, Assurant, for giving us
"I was trusted and I truly felt like a valued
"I was a complete wreck when my phone flew off
the back of my car after I left it there when I stopped for gas. It
was Christmas time and I thought I would miss my family phone
calls: my son is in the military. I was crying, but your rep was so
kind and comforting. The phone shipped and I got it on Christmas
Eve! Thank you so much!"
"Thanks for quality service from the start.
Losing a phone … the prompt service made up for the stressful and
emotional time. Thanks so much."
-Daniel, New York
"The device I got is amazing."
"The process with Assurant Solutions is quick and
straightforward. It was hassle-free and I was satisfied."
"Fast service. It's a great idea to have this
"Everything was handled and I could not be
happier to get my phone and peace of mind back. Thank you for
"I figured it would take more time and a lot of
waiting, so I was surprised at how quickly everything happened from
filing the claim online to receiving my device. I would definitely
recommend your insurance to all my friends and family."
"I felt like a valued customer; I wasn't
criticized for needing the service and it went pretty
"I have had to use you a couple of times and you
are always accommodating and quick to respond so we do not go
without our devices for any long period of time. Thank
"I'm impressed with the great customer service,
easy and efficient process, and fast shipping. I'm so glad I have
this protection plan!"
-Catherine, New Mexico
"You guys are always a big help and do everything
you can to help your customers."
"Awesome delivery time, effortless set up.
"Customer service was exceptional. I was
satisfied with the claim procedures and delivery of the
"With this recent claim, I was happy about the
enclosed prepaid envelope that could be dropped off at any U.S.
post office. Also, I received this phone in less time than what I
expected and it works great!"
"It's an inexpensive way to get your phone not
only fixed, but also completely replaced with a brand new one.
Shipping was ridiculously fast. It's a quick, affordable, painless,
and perfect program."
"Claims are handled professionally, quickly and
courteously. The turnaround time is great because being without a
phone is such an inconvenience. I would recommend everyone with a
cell phone get the insurance; things happen all the time."
"I did not have my original device for long and
received a refurbished one in place of it. I thought I would not
like it if I did not got a new one, but I really cannot tell the
difference. Thank you for the prompt response."
"I was able to file my claim in a few short
minutes. The representative was helpful and friendly and he made
the process so easy. Excellent customer service!"
"I was so lost without my phone; however, the
process was fast - no long phone calls - and my phone was delivered
"The representative I spoke with was helpful and
courteous. I received my phone in the time indicated, and I was
happy with the phone I received. I've told my friends about the
quickness of your service."
"You are fast and prompt. Exactly what I
"Because you were effective with taking care of
my needs: I was back in business in 3 days."
"Employees were professional and courteous and
explained the process in a way I understood easily. I also received
my device in a timely fashion."
"I am pleased with the care and empathy provided
by the representative who assisted me with my claim. Assurant
deserves and has earned a 10 out of 10 from me. I sincerely wish
the best for this company and am hopeful others follow your
"Your customer service was quick and
"The people I spoke with were informative,
helpful, empathetic and friendly."
-Chay, New York
"Paying just a deductible instead of the full
price of a brand new phone was convenient and the replacement
device was perfect."
"The claim was handled in an outstanding manner
and the device is perfect."
"It's traumatic to lose a phone, so thank you for
making this as painless as possible."
"It was my second claim in a few weeks and both
times the representatives made it easy for me to file and were
quick in getting me my replacement. They were truly nice, genuine
"It was fast and the new device is as good as the
"I got exactly what I needed. I did not have to
pay for a brand new phone altogether, just a small amount compared
to what it would have been. I went from a shattered screen to
having a new device in two days."
"The wait time was fast, customer service was
excellent, and there were no hassles. They walked me through the
"I never, ever buy extended warranties, with the
sole exception of Assurant. I have only had to make two claims in
the past 10 years, but it's well worth the insurance."
"The online process was easy and the phone was
shipped within 24 hours."
"The process to file the claim was easy and fast,
and the person I worked with was pleasant, professional, and
helpful. The information I had when signing up for the insurance
clearly outlined the process and deductible so I knew what to
expect when I called."
"The phone service rep was knowledgeable,
pleasant, and patient while I was frantic because I'd just had my
device taken from me. Getting my replacement was simple and
"It is great to be able to replace your phone in
a couple of days, as opposed to having to wait for weeks or months.
The customer service representatives are always helpful and
patient. They really make a difference when you are already upset.
Thank you very much."
-Shawn, New York
"I got excellent help when I called to file my
claim. The lady I spoke to answered all of my questions. I'm
satisfied with my replacement device because it came the next day
and it looks and works as if it's brand new."
"I received my replacement device early the next
day! It was in great condition - like new - and it works well!
Plus, it was an easy, simple return. Thank you!"
"When I first broke my phone, I was a bit
skeptical about it being replaced. But when they informed me of the
process and kept their end of the bargain, I was happy and relieved
that there was someone to help me. Thank you!"
"The claim process was easy with just a few quick
online questions to answer. I received the replacement phone on the
second business day, as promised, and was able to activate it
"In speaking with the representative, I found the
steps simple to complete! it was just a matter of providing a few
details and that was it! I received the new phone within a few
days. I can't believe how easy it was. Thank you!"
"My phone was stolen in a hospital on a Sunday
night, but the efforts on your end made it possible for me to get
it overnight, which was essential to my work. The phone is in great
condition and I'm satisfied."
"The representative was knowledgeable, expressed
sympathy with my situation, and went above and beyond to help. Keep
up the good work."
-Winsome, New York
"Assurant is prompt and efficient when handling
claims. It does not get any better than this."
"The person I spoke to was very pleasant and went
above and beyond by taking time to speak to me about my day. It's
always nice when it is not all scripted wording. It shows they
"I have always had good service from Assurant. I
have a teenage son and accidents happen, but your kind customer
service was there for me. No matter which carrier I choose to be
with, I will always take the insurance as long as Assurant is the
provider. Thank you for your fast and efficient service!"
"Assurant's Premium Handset Protection is the
best I have ever seen. My phone was replaced 24 hours after I
reported it stolen."
"Assurant is more than an insurance company; they
are like family. They listen to your situation and act quickly with
replacing your device."
-Rooplall, New York
"The process to call in and file a claim was so
easy. I was satisfied that the service was quick, the staff was
courteous, helpful, and professional, and my device was delivered
when I was told to expect it. "
"I've had this protection on a few devices for a
few years and when I've needed it, customer service was courteous
and handled my claims quickly. I have nothing but good things to
say about your service. Thanks!"
"The replacement device was far beyond what I
expected. The quality of the device was excellent. I'm happy with
"I had help from the carrier completing the
application after my phone was stolen at the post office. I was
told it could take up to 24 hours to hear back about my claim, but
while he was saying that the claim was approved. It couldn't have
"It didn't take long for me to get my replacement
and it was exactly like my first phone."
"Wow. El servicio es muy rápido y tienes una
respuesta favorable. Me gustó. Muchas gracias."
"My phone came on time just as I was told and I
love it! Thanks, Assurant."
"It was a pleasure working with Assurant and the
device is working fine. Thanks."
"I'm not sure why I have bad luck with my phones,
but every time I've had an issue I always know I can count on
Assurant to help me get another one. It is shipped and received
within 24 hours and I love not having the headache of worrying
about it. Thanks, Assurant."
"Assurant makes sure that you don't go without
having your mobile device with their fast and easy
"The replacement phone was received immediately
in perfect condition. They made returning the damaged device super
easy as well. And filing a claim was hassle-free."
"I had my phone within two days (because there
was a Sunday in between) and when I plugged all my old things back
into it, it automatically downloaded and installed all my apps
right where I had them as if nothing had changed."
"Me brindaron un servicio rápido y
"The service I received was exemplary from
beginning to end. The process was simple, direct and easy to
follow. The representative who assisted me over the phone was
helpful, accommodating and respectful. I got the replacement device
in less than 48 hours, so I was pleased overall."
"I bought the insurance because with a newborn, I
figured my wife or I would lose or break our phones at some point.
After my wife accidentally dumped her iPhone in the laundry and
didn't notice, I was pleased with how quickly we were able to get a
replacement. I filed a claim on a Monday morning and the
replacement arrived on Tuesday. The insurance has already paid for
"The woman I spoke to on the phone was courteous
and knowledgeable. If the claim was this easy to process, I don't
see why people wouldn't want accident protection like
"This was, by far, the easiest insurance claim I
have ever dealt with. It was quick and straightforward.
"I was obviously having a bad day so my mood was
not great when calling in, but the agent I spoke with was so polite
and I was actually smiling by the time I got off the
"I loved the service, especially the
professionalism and understanding from the representative who
helped get my device to me quickly. Thank you."
-William, New York
"It is uncomfortable to have property stolen
while traveling, but the ease of the service was awesome! What a
relief it was to be able to resolve a trying situation on the
"The device was a brand new replacement. The
representative on the phone was clear in the company's polices,
shipping was overnight, and the device was ready to be set up in a
few minutes. I was impressed with the speed and the helpfulness of
the whole process."
-Jose, New Jersey
"I was amazed with the consistency of the
service, not to mention how the ease of the process exceeded my
"Thanks so much for your kind help. I was a
nervous wreck about losing my phone, but everyone was