Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with
this mobile number. Please provide the serial number (IMEI) for the
device you wish to claim.
Unfortunately, the serial number entered does not match our
records. Please try again.
Continue with your T-Mobile ID - a fast, secure way to file your claim:
MyT-Mobile.com ID login
No, thanks. Continue.
For accidental damage, loss or theft claims, or if you are a Prepaid customer, Continue.
If you are experiencing mechanical issues with your device (e.g. doesn’t power on or has charging issues), call T-Mobile at 1-800-937-8997.
Premium Handset Protection®
With Premium Handset Protection, you won't miss
a beat if your device is
Accidentally Damaged (including liquid
Malfunctioning due to mechanical or electrical
View deductible by device make and model.
For Premium Handset Protection coverage & premium summaries
with exclusions, deductibles and provider information, click on the
link below to download the brochure:
All States Except New York
New York Only
JUMP! Terms and
Click here to
review the JUMP! terms and conditions. Premium Handset Protection
terms may vary by state and will be provided to you upon
Lookout Mobile Security®
Premium Handset Protection has you covered
in case your device experiences any of the following:
Accidental damage (including liquid
Malfunction due to mechanical or electrical
The premium version of Lookout Mobile
Security helps you keep your device safe and secure.
For more information regarding Lookout Mobile Security and its
features, download the program brochure below.
For Premium Handset Protection (Prepaid) coverage & premium
summaries with exclusions, deductibles and provider information,
click on the link below to download the brochure: