FILE, CONTINUE OR TRACK MY CLAIM



Why do I need to return my damaged device?

Once your claim has been approved, the claimed device becomes property of Assurant and must be shipped to us using the instructions provided.

How do I return my damaged device?

Everything you need to return a malfunctioning/damaged device can be found inside your replacement device box. Once received, simply follow the instructions below:

  • Complete the "FROM" section of the enclosed USPS Prepaid Mail Label/Envelope.
  • Place the device (together with battery) into the envelope and seal it.
  • Place the sealed envelope in your home mailbox or any official U.S. Post Office mailbox.
  • If you are returning an Apple device please refer to the Apple Device Owners card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.

Once mailed, use the Track My Claim function to verify when your claimed device is received.

I can't find the mailing label I need to return my damaged device. What should I do?

If you misplaced the mailing label for returning your malfunctioning/damaged device, simply print a replacement one. Here's how:

  • Enter your mobile number, ESN, or IMEI in the File or Track My Claim box on the homepage of mywirelessclaim.com/bluegrass-cellular and click Submit.
  • Once your number has been verified, click Track My Claim.
  • Enter your Zip Code and then key in the numbers/letters, including any spaces into the box. Then click "Continue".
  • Go to the "My Return Instructions" tab and then click on the "Return Receipt Label" to download a new label in PDF format.

Is there a fee if I don't return my damaged device?

Device Protection Plan

If the damaged device is not returned within 10 days of receiving your replacement device, you may be charged an unrecovered equipment fee up to the MSRP of the device plus shipping.

Plans purchased prior to September 17, 2020

If the damaged device is not returned within 10 days of receiving your replacement device, you may be charged an unrecovered equipment fee of up to $1,500.