FILE, CONTINUE OR TRACK MY CLAIM
Date of Incident
Note: Once submitted, this date cannot be changed.
Once your claim has been approved, the claimed device becomes property of Assurant and must be shipped to us using the instructions provided.
Everything you need to return a malfunctioning/damaged device can be found inside your replacement device box. Once received, simply follow the instructions below:
Once mailed, use the Track My Claim function to verify when your claimed device is received.
If you misplaced the mailing label for returning your malfunctioning/damaged device, simply print a replacement one. Here's how:
Device Protection Plan
If the damaged device is not returned within 10 days of receiving your replacement device, you may be charged an unrecovered equipment fee up to the MSRP of the device plus shipping.
Plans purchased prior to September 17, 2020
If the damaged device is not returned within 10 days of receiving your replacement device, you may be charged an unrecovered equipment fee of up to $1,500.