Why protect my mobile device?

For most of us, our mobile devices are our connection to the world. Unfortunately, every day, people just like you lose access to that lifeline due to unforeseen events such as hardware service (out-of-warranty mechanical/electrical failure), accidental damage, loss and theft. Your protection plan gives you peace of mind knowing that should this happen to you, a fast and easy claims process will get you reconnected quickly without having to pay significant repair or replacement costs. Program coverages and details vary - please read the brochures in the Program Information tab to find out how we can help you stay connected.

What information can I access on is your one-stop access point where you'll find the following information:

  • File My New Claim  - Submit a claim online, 24/7.
  • Track My Claim  - Secure, real-time updates at every step of the claims process.
  • Claim Details - Review general claim information.
  • Replacement Device - Get shipping and tracking information for your replacement device.
  • Return Instructions - Download a shipping label to return a claimed device and track your shipment.
  • FAQs - View a list of our most frequently asked questions.
  • Program Info  - Get information about Device Protection Plan and view or download program brochures.
  • Contact Us  - Reach out to us with any questions you may have.

Is there a service fee/deductible?

A service fee/deductible may apply for each approved claim. For specific details on the service fee/deductible amount for your device model, please go to Service fee/Deductible.