FILE, CONTINUE OR TRACK MY CLAIM
Date of Incident
Note: Once submitted, this date cannot be changed.
Enjoy the peace of mind in knowing that we'll get you back up and running quickly. With the Device Protection Plan’s screen repair coverage, next-business-day delivery on replacement devices and live technical support through Personal TechProSM, we have you covered when the unexpected happens. So you can stay connected to what matters most to you.
Visit the Service Fee/Deductible page to view your device details.*The $29 service fee/deductible applies when service is provided through an Assurant-authorized service provider when and where repair service is available. Otherwise, a replacement is available for the all other accidental damage service fee of $49 or $99. Your plan includes two accidental damage, loss or theft claims in a rolling 12-month period, based on the date of the first repair or replacement, not to exceed $2,000 each. There’s no limit for hardware service claims. You'll be provided with instructions for returning your damaged device. If you fail to return the claimed device as instructed or return a claimed device or part that’s ineligible for service, we’ll charge the credit card for the replacement device plus any shipping cost.
With your Device Protection Plan, you have access to Personal TechProSM, a technical support service for your enrolled device. Contact a specialist by calling 1-866-692-9704 for help with your device setup, app installation and troubleshooting.
In addition to Personal TechProSM, customers with AppleCare Services-eligible devices also have 24/7 priority access to Apple specialists via chat at mysupport.apple.com or 800-MY-IPHONE.
As of September 17, 2020, all new protection plan customers can enroll in the Device Protection Plan. Customers who purchased a protection plan prior to September 17, 2020, can remain on the Equipment Protection plan with an eligible device.
Have a question about Pocket Geek App? Visit the Equipment Protection Plan section on the FAQ page.
For more information, click the button for your device type below:
iPhone Models All Other Devices